You can get many benefits by using a VoIP phone system over a conventional one. Let’s take a look at the benefits of VoIP:
A significant advantage of the VoIP system is its affordability. It offers your business cost-saving opportunities in different ways. There is no need for additional hardware for connectivity purposes, so you do not need a huge upfront investment to set up VoIP. Moreover, it saves costs on maintenance because of minimal infrastructure.
On the other hand, traditional phones require physical devices and dedicated cabling to make and receive calls. The maintenance of this infrastructure is also costly and takes time. So, VoIP can be a perfect option to reduce setup costs and other recurring expenses while enjoying better services at the same time.
According to research, businesses lowered their phone bills up to 60% by using VoIP services.
VoIP providers usually charge bills on subscription bases, and you will get features according to your selected pricing plan. With VoIP, you can enjoy lower calling costs because it offers lower rates for international and long-distance calling as compared to other phone systems.
Most VoIP platforms are user-friendly and intuitive. You can easily install it; you must download the VoIP app or contact your VoIP service provider to port over your current business number.
If you have any physical phones, you have to connect them straight to your internet router through an Ethernet cable. Then, you have to create accounts for your employees through VoIP software, verify connectivity via test calls and activate your features to complete the setup.
No particular hardware is required to make or receive calls. Even if you are not much tech-savvy, learning this system will not be difficult for you. Thus, you can learn and operate the VoIP Phone system much easier way.
- Enhanced Service Reliability
When you think of using a system that relies on the internet, the first question that comes to your mind is, what if you lost internet connectivity? For example, it might happen due to bad weather conditions or technical issues.
For instance, you may not be able to use your softphone due to a poor internet connection. To avoid losing potential customers, you can use the call forwarding option and forward the call to any of your team members or another device that have an internet connection.
You can also redirect calls when you are not busy or are not in a condition to attend the call. So, with VoIP, you will not miss any calls again. These features make VoIP phones a reliable service.
Another benefit of using a VoIP phone is that you can adjust it according to the changing needs of your business. For example, you can easily add new phone lines and start using them if the numbers of employees increase in your organization.
Moreover, VoIP allows you to access advanced call functionalities. Most VoIP phones are designed in a way that they can easily scale up. VoIP providers offer a wide range of pricing plans that introduce more features to support complex communication requirements as your business grows.
This scale-up is smooth and hassle-free. You can easily upgrade your VoIP phone system and further increase your business’s productivity.
In addition, you do not need to purchase new equipment or invest money to expand existing infrastructure to scale up your VoIP system.
- Improved Customer Efficiency
VoIP phone systems have many advanced communication and call managing features such as call analytics, call forwarding, IVR, messaging and many more.
You can also record customers’ calls to use them for training purposes. This way, new employees can have a look at the actual work ecosystem and the challenges they have to face in future.
In addition, these recordings can help you identify common issues and frequently asked questions from your customers. You can take appropriate actions to reduce these issues and provide appropriate information to respond to customers’ questions. This way, you can improve customer efficiency.
As VoIP systems consist of advanced features that help businesses to have a better hold on the process and provide opportunities to identify functional and operational challenges.
For example, through real-time call monitoring, you can find if a representative is facing difficulty in handling a particular type of query, and you can conduct appropriate training to improve the efficiency of your employees and sales growth.